Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute.
Progressive has established its expertise in IT Infrastructure Management by efficiently running the IT Infrastructure setup of several large Indian enterprises as well as global organizations in India. With an Integrated Quality Management system comprising ISO 9001:2000, ISO 20000-1:2005 (previously BS15000-1) as well as ISO 27001:2005 (previously BS7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company’s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.
Job Designation : Technical Helpdesk
Qualification : Any Graduate
Experience : 1 to 5 yrs.
Job Description :
The selected candidate will be required to attend and respond to customers’ calls relating to their technical problems and queries. He/She will be a Single Point of Contact for Customers for support required at the client site. He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer. As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting, asset management etc.
NCR’s Board of Directors is elected by the stockholders to govern the affairs of the Company. The board selects the senior management team, which is charged with the conduct of the Company’s business. Having selected the senior management team, the Board acts as an advisor to senior management and monitors its performance. It reviews the Company’s strategies, financial objectives and operating plans. The board also plans for management succession of the Chief Executive Officer, as well as other senior management positions, and oversees the Company’s compliance efforts.
Job Designation for the NCR Corporation India Pvt Ltd. Job: ATM Incident Management Agent
Qualification for the NCR Corporation India Pvt Ltd. Job: Any Graduate, Any Postgraduate
Experience for the NCR Corporation India Pvt Ltd. Job : 3-5 Year
Job Description of the NCR Corporation India Pvt Ltd. Job :
• Act as single point of contact for NCR Financial customers with Incident Management Services.
• Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
• Monitor ATM networks for NCR’s ATM monitoring customers.
• Provide accurate and creative solutions to user problems of moderate nature to maximize user productivity.
• Escalate both internally and externally, when required, according to defined Escalation paths.
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches.
• Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
• Acquire and maintain current knowledge of relevant product offerings and support policies.
• Attend training sessions.
• Participate in team projects that enhance the quality or efficiency of help desk service.
• Assist in special product-related issues as needed.
• Develop business and technical writing skills.
How To Apply : submit the CV online Form
NCR Corporation India Pvt Ltd. Website : www.ncr.com
Airtel comes to you from Bharti Airtel Limited, one of Asia’s leading integrated telecom services providers with operations in India, Sri Lanka and Bangladesh. Bharti Airtel since its inception, has been at the forefront of technology and has pioneered several innovations in the telecom sector.
The company is structured into four strategic business units - Mobile, Telemedia, Enterprise and Digital TV. The mobile business offers services in India, Sri Lanka and Bangladesh. The Telemedia business provides broadband, IPTV and telephone services in 95 Indian cities. The Digital TV business provides Direct-to-Home TV services across India. The Enterprise business provides end-to-end telecom solutions to corporate customers and national and international long distance services to telcos.
Job Designation for the Bharti Airtel Ltd Job : Cluster Service Recovery-B2B Voice AES Support
Qualification for the Bharti Airtel Ltd Job : Any Graduate, Any Postgraduate
Experience for the Bharti Airtel Ltd Job : 2 to 4 Yrs.