About Progressive Infotech Pvt Ltd :

Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute.
Progressive has established its expertise in IT Infrastructure Management by efficiently running the IT Infrastructure setup of several large Indian enterprises as well as global organizations in India. With an Integrated Quality Management system comprising ISO 9001:2000, ISO 20000-1:2005 (previously BS15000-1) as well as ISO 27001:2005 (previously BS7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company’s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

Job Designation : Technical Helpdesk

Qualification : Any Graduate

Experience : 1 to 5 yrs.

Job Description :
The selected candidate will be required to attend and respond to customers’ calls relating to their technical problems and queries. He/She will be a Single Point of Contact for Customers for support required at the client site. He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer. As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting, asset management etc.

HOW to Apply : submit the CV online Form

Progressive Infotech Pvt Ltd Website : www.progressive.in

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About NCR Corporation India Pvt Ltd. :

NCR’s Board of Directors is elected by the stockholders to govern the affairs of the Company. The board selects the senior management team, which is charged with the conduct of the Company’s business. Having selected the senior management team, the Board acts as an advisor to senior management and monitors its performance. It reviews the Company’s strategies, financial objectives and operating plans. The board also plans for management succession of the Chief Executive Officer, as well as other senior management positions, and oversees the Company’s compliance efforts.

Job Designation for the NCR Corporation India Pvt Ltd. Job: ATM Incident Management Agent

Qualification for the NCR Corporation India Pvt Ltd. Job: Any Graduate, Any Postgraduate

Experience for the NCR Corporation India Pvt Ltd. Job : 3-5 Year

Job Description of the NCR Corporation India Pvt Ltd. Job :

• Act as single point of contact for NCR Financial customers with Incident Management Services.
• Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
• Monitor ATM networks for NCR’s ATM monitoring customers.
• Provide accurate and creative solutions to user problems of moderate nature to maximize user productivity.
• Escalate both internally and externally, when required, according to defined Escalation paths.
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches.
• Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
• Acquire and maintain current knowledge of relevant product offerings and support policies.
• Attend training sessions.
• Participate in team projects that enhance the quality or efficiency of help desk service.
• Assist in special product-related issues as needed.
• Develop business and technical writing skills.

How To Apply : submit the CV online Form

NCR Corporation India Pvt Ltd. Website : www.ncr.com

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About Bharti Airtel Ltd :

Airtel comes to you from Bharti Airtel Limited, one of Asia’s leading integrated telecom services providers with operations in India, Sri Lanka and Bangladesh. Bharti Airtel since its inception, has been at the forefront of technology and has pioneered several innovations in the telecom sector.
The company is structured into four strategic business units - Mobile, Telemedia, Enterprise and Digital TV. The mobile business offers services in India, Sri Lanka and Bangladesh. The Telemedia business provides broadband, IPTV and telephone services in 95 Indian cities. The Digital TV business provides Direct-to-Home TV services across India. The Enterprise business provides end-to-end telecom solutions to corporate customers and national and international long distance services to telcos.

Job Designation for the Bharti Airtel Ltd Job : Cluster Service Recovery-B2B Voice AES Support

Qualification for the Bharti Airtel Ltd Job : Any Graduate, Any Postgraduate

Experience for the Bharti Airtel Ltd Job : 2 to 4 Yrs.

Job Description of the Bharti Airtel Ltd Job :

Cluster Service Recovery-AES Accounts

How To Apply : submit the CV online Form

Bharti Airtel Ltd Website : www.airtel.in

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Bank Of America Job Designation : Team Member

Bank Of America Qualification : Any Graduate, Any Postgraduate

Bank Of America Experience : 0 to 2 Yrs

Bank Of America Job Description :
Entry level individual contributor position where the incumbent’s key responsibilities may include operational, service, administrative, technical support, basic level reporting, call center support and reviewing/processing transactions in Operations or Support. Possesses communication, problem solving and general PC skills. Has the responsibility to ensure quality service and effective support for the assigned functions, internal and/or external business partners and customers by following established procedures. Receives general guidance and direction. This position is based at BA Continuum Solutions, India. Incumbents would be Graduates / Post Graduates with 0-18 months of work experience.

Bank Of America Requirements
Typing speed required is 30 w.p.m & 90% accuracy

Bank Of America Job - How to Apply : submit the CV online Form

Bank Of America Website : www.bankofamerica.com

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About Tata AIG Life Insurance Company Ltd. :

Tata AIG Life Insurance Company Ltd. “Tata AIG Life” offers a broad array of life insurance products to individuals, associations and businesses of all sizes, with a wide variety of additional coverage to ensure our customers can find an insurance product to meet their needs.
Tata AIG Life is a joint venture of the Tata Group and American International Group, Inc. (AIG).

Job Title for the Tata AIG Life Insurance Company Ltd. Job : Customer Services Executive

Experience for the Tata AIG Life Insurance Company Ltd. Job : 1 - 3 Years

Job Description of the Tata AIG Life Insurance Company Ltd. Job :

• Receives calls from customers and agents on queries regarding products, status of policies, processes, complaints etc
• Ensures all customer queries are attended to within 2 working days
• Coordinates with other departments based on the case and ensures response is provided
• Update the status of the case in the system
• Ensure that :
• An average of 90 calls per day are responded to
• 25 leads per day are generated
• At least 98% of calls received are recorded in the system
• Shift timings are adhered to
• All breaks are adhered to within time
• Achieve average benchmarks towards quality evaluation conducted by Supervisors/ Call Centre Surveys.
• Ensure escalation of all unresolved complaints till resolution.
• Cross sell and upsell on calls during low peak hours or in case of any product related query
• Ensure 25 number of lead generation per month.
• Convince customers wishing to discontinue policy to retain policy and capture any issue/ complaint in the system.
• Respond to any SMS received within 30 minutes of receiving the SMS
• Ensure adherence to the SMS script.
• Work in project teams to contribute towards at least 1 process or systems enhancement per month.
• Would be responsible for mentoring of new recruits & groom them to effectively maintain set service standards..

Desired for the Tata AIG Life Insurance Company Ltd. Job :

• Good product & process knowledge of all life insurance plans.
• Communication Skills
• Willingness to adjust to shift timings

Tata AIG Life Insurance Company Ltd. Website : www.tata-aig-life.com

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