Jobs In Mumbai | www.keiretsu.in | Keiretsu Consultancy Services Pvt Ltd Requires Manager / Sr. Manager
Keiretsu Consultancy Services Pvt Ltd Recruitment www.keiretsu.in
Job Location : Mumbai , Thane Experience: 6 to 10 yrs CTC: Rs. 10,00,000 – 12,00,000 p.a.
Required Skills :outbound call centre operations, persistency, tracking & analyzing calling campaigns, vendor management, persistency campaign performance
Qualification :Post Graduation > Any Post Graduate
Job Description :
Implement, monitor & improve persistency campaign performance to achieve renewal & revival goals.
Improve quality of customer interaction and standardize experience across multiple vendors.
Ensure alignment of vendor actions with organizational goals through effective SLA’s.
Collate and analyse customer response to identify reasons for lapsation.
Manage channel expectations viz banca in terms of customer interaction and renewal calling.
Define project requirements and manage projects for improvements in processes, systems, client and sales force satisfaction, and human resources.
Keiretsu Consultancy Services Pvt Ltd Website : www.keiretsu.in
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