Hr Folks Consulting Pvt Ltd Recruitment www.hrfolks.com
Job Locations : Mumbai
Experience Required : 5 – 10 years
Required Skills : “collateral management”, “OTC Derivative”, “Collateral dispute resolution”, “Margin Calls”, “corporate action”, “Project Management”
Education : Any graduate, MBA
Job Type :
• Customer Service/ Call Centre/ BPO
• Banking, Insurance & Financial Services
Job Role : Investment Banking
Job Description :
The Manager will be responsible for managing a team and will work closely with colleagues at onshore locations to address operational issues. Responsible for overall performance of the team & ensuring that day to day operations function smoothly and issues are resolved. The Manager will assist in hiring people and would be responsible for conducting weekly meetings with the team as well as documented one on one on a monthly basis. Would be working closely with Onshore peers to share best practices. Other responsibilities include cross -training, succession planning, preparation of Management reports and Departmental initiatives, and interfacing with the different depts. to ensure timely and accurate processing of all activities on a daily basis within the given timelines.
Co-ordinate the activities of the team.
Ensure quality/quantity of processing is maintained as per the SLA.
Monitor volume inflow and ensure sufficient resource and workflow allocation in a justifiable manner.
Serve as technical operational expert for queries from clients/team members etc.
Building a strong mechanism to take care of volume peaks during peak season.
Ensuring closure of tasks within prescribed SLAs.
Ensure strict adherence to all internal and external process guidelines including compliance and legal so as to build and maintain robust control environment.
Identifying operational risks proactively and mitigating appropriately.
Serve as Internal/external escalation point for the process.
Monitoring and controlling workflows.
Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
Work very closely with the process owners/stakeholders and other internal clients for overall growth of the bank’s business.
Hands on with the process and be on top of the day to day processes and deliverables.
Single point of contact in Mumbai for Global stake holders.
Spearhead various process improvement initiatives.
Identify & implement opportunities of Lean/Transformation Projects within the team.
Create an environment of innovation & improvements.
Identify areas of improvements through brainstorming with team members & onshore peer groups.
Drive or Initiate projects which can add value to the process, people & business.
Hr Folks Consulting Pvt Ltd Website : www.hrfolks.com