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jobs In Mumbai | www.perfect-solutions.co.in | Perfect Job Solutions Needs Voice & Accent Trainer

Perfect Job Solutions Recruitment  www.perfect-solutions.co.in

Job Locations : Mumbai, Mumbai City, Navi Mumbai, Thane

Experience Required : 1 – 8 years

Required Skills : “V&A TRAINER”,”VOICE & ACCENT TRAINER”,”CORE TRAINING”,”VOICE COACH”,”COMMUNICATION COACH”,

Education : Any graduate

Job Type : Customer Service/ Call Centre/ BPO

Job Role : Voice & Accent Trainer

Job Description :

URGENTLY REQUIRE V&A TRAINERS FOR INTL BPO CLIENTS IN MUMBAI.

JOB DESCRIPTION

POSITION / JOB TITLE:

Training Officer – Voice % Accent Trainer

FUNCTION: Training

PROCESS / DEPARTMENT: Training

GRADE:Officer / M02

Responsible for training delivery in classrooms

Train new Customer Service Executives in the area of Voice and Accent Neutralization, Customer Service Skills and Cultural Sensitization (CORE Training)

Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service Executives on the operations floor

Carry out the voice coaching activities for the process to maximize the effectiveness of CORE Training

Generate reports to be sent to Operations and HR

Liaise with HR Recruitment to assist the recruitment of new hires

Provide support in creation of training modules

Ensure adherence to norms specified by COPC certification and BS7799 specifications

Respond and resolve issues arising out of interactions with Operations /Clients.

Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.

Perfect Job Solutions Website : www.perfect-solutions.co.in

Click here for Details for the Perfect Job Solutions Job

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