Perfect Job Solutions Recruitment www.perfect-solutions.co.in
Job Locations : Mumbai, Mumbai City, Navi Mumbai, Thane
Experience Required : 1 – 8 years
Required Skills : “V&A TRAINER”,”VOICE & ACCENT TRAINER”,”CORE TRAINING”,”VOICE COACH”,”COMMUNICATION COACH”,
Education : Any graduate
Job Type : Customer Service/ Call Centre/ BPO
Job Role : Voice & Accent Trainer
Job Description :
URGENTLY REQUIRE V&A TRAINERS FOR INTL BPO CLIENTS IN MUMBAI.
POSITION / JOB TITLE:
Training Officer – Voice % Accent Trainer
PROCESS / DEPARTMENT: Training
GRADE:Officer / M02
Responsible for training delivery in classrooms
Train new Customer Service Executives in the area of Voice and Accent Neutralization, Customer Service Skills and Cultural Sensitization (CORE Training)
Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service Executives on the operations floor
Carry out the voice coaching activities for the process to maximize the effectiveness of CORE Training
Generate reports to be sent to Operations and HR
Liaise with HR Recruitment to assist the recruitment of new hires
Provide support in creation of training modules
Ensure adherence to norms specified by COPC certification and BS7799 specifications
Respond and resolve issues arising out of interactions with Operations /Clients.
Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.
Perfect Job Solutions Website : www.perfect-solutions.co.in