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Reliance Communications Recruitment | www.rcom.co.in | Reliance Communications Needs ISP – Level 3 Assurance Engineer

Reliance Communications Recruitment www.rcom.co.in 

Locations : Mumbai

Experience : 5 – 12 years

Key Skills : CCIE Lab Certified

Function : Telecom/ ISP

Role : Other Telecom/ISP – Level 3 Assurance Engineer

Industry : 

• ITES/ BPO/ KPO

• Telecom

• ISP

Job Description :

Provide in depth technical analysis to the Managed Services Assurance team

Full knowledge of RGC management systems, core network, and complex customers

Final escalation point for all technologies related to Managed Services within DAKC

Ensure contracted levels of performance are achieved by the proactive surveillance, event control and escalation management of performance related incidents.

The position is expected to meet all agreed SLA metrics as contracted by Reliance Globalcom and to minimize service impacts to customers within established cost parameters

Act as 3rd line Escalation for all Managed Services incidents

Act as point of contact for client and internal requests

Direct less senior engineers and help to coach and mentor them without being line manager.

Website : www.rcom.co.in

Click here for Details for the Reliance Communications Job

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