Reliance Communications Recruitment | www.rcom.co.in | Reliance Communications Needs ISP – Level 3 Assurance Engineer
Reliance Communications Recruitment www.rcom.co.in
Locations : Mumbai
Experience : 5 – 12 years
Key Skills : CCIE Lab Certified
Function : Telecom/ ISP
Role : Other Telecom/ISP – Level 3 Assurance Engineer
Industry :
• ITES/ BPO/ KPO
• Telecom
• ISP
Job Description :
Provide in depth technical analysis to the Managed Services Assurance team
Full knowledge of RGC management systems, core network, and complex customers
Final escalation point for all technologies related to Managed Services within DAKC
Ensure contracted levels of performance are achieved by the proactive surveillance, event control and escalation management of performance related incidents.
The position is expected to meet all agreed SLA metrics as contracted by Reliance Globalcom and to minimize service impacts to customers within established cost parameters
Act as 3rd line Escalation for all Managed Services incidents
Act as point of contact for client and internal requests
Direct less senior engineers and help to coach and mentor them without being line manager.
Website : www.rcom.co.in
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