BPO Jobs Mumbai | NCR Corporation requires ATM Incident Management Agent in Mumbai
About NCR Corporation India Pvt Ltd. :
NCR’s Board of Directors is elected by the stockholders to govern the affairs of the Company. The board selects the senior management team, which is charged with the conduct of the Company’s business. Having selected the senior management team, the Board acts as an advisor to senior management and monitors its performance. It reviews the Company’s strategies, financial objectives and operating plans. The board also plans for management succession of the Chief Executive Officer, as well as other senior management positions, and oversees the Company’s compliance efforts.
Job Designation for the NCR Corporation India Pvt Ltd. Job: ATM Incident Management Agent
Qualification for the NCR Corporation India Pvt Ltd. Job: Any Graduate, Any Postgraduate
Experience for the NCR Corporation India Pvt Ltd. Job : 3-5 Year
Job Description of the NCR Corporation India Pvt Ltd. Job :
• Act as single point of contact for NCR Financial customers with Incident Management Services.
• Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
• Monitor ATM networks for NCR’s ATM monitoring customers.
• Provide accurate and creative solutions to user problems of moderate nature to maximize user productivity.
• Escalate both internally and externally, when required, according to defined Escalation paths.
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches.
• Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
• Acquire and maintain current knowledge of relevant product offerings and support policies.
• Attend training sessions.
• Participate in team projects that enhance the quality or efficiency of help desk service.
• Assist in special product-related issues as needed.
• Develop business and technical writing skills.
How To Apply : submit the CV online Form
NCR Corporation India Pvt Ltd. Website : www.ncr.com
Click here for Details for the NCR Corporation India Pvt Ltd. Job
