BPO Jobs Mumbai | Tata AIG Life Insurance requires Customer Services Executive in Mumbai
About Tata AIG Life Insurance Company Ltd. :
Tata AIG Life Insurance Company Ltd. “Tata AIG Life” offers a broad array of life insurance products to individuals, associations and businesses of all sizes, with a wide variety of additional coverage to ensure our customers can find an insurance product to meet their needs.
Tata AIG Life is a joint venture of the Tata Group and American International Group, Inc. (AIG).
Job Title for the Tata AIG Life Insurance Company Ltd. Job : Customer Services Executive
Experience for the Tata AIG Life Insurance Company Ltd. Job : 1 - 3 Years
Job Description of the Tata AIG Life Insurance Company Ltd. Job :
• Receives calls from customers and agents on queries regarding products, status of policies, processes, complaints etc
• Ensures all customer queries are attended to within 2 working days
• Coordinates with other departments based on the case and ensures response is provided
• Update the status of the case in the system
• Ensure that :
• An average of 90 calls per day are responded to
• 25 leads per day are generated
• At least 98% of calls received are recorded in the system
• Shift timings are adhered to
• All breaks are adhered to within time
• Achieve average benchmarks towards quality evaluation conducted by Supervisors/ Call Centre Surveys.
• Ensure escalation of all unresolved complaints till resolution.
• Cross sell and upsell on calls during low peak hours or in case of any product related query
• Ensure 25 number of lead generation per month.
• Convince customers wishing to discontinue policy to retain policy and capture any issue/ complaint in the system.
• Respond to any SMS received within 30 minutes of receiving the SMS
• Ensure adherence to the SMS script.
• Work in project teams to contribute towards at least 1 process or systems enhancement per month.
• Would be responsible for mentoring of new recruits & groom them to effectively maintain set service standards..
Desired for the Tata AIG Life Insurance Company Ltd. Job :
• Good product & process knowledge of all life insurance plans.
• Communication Skills
• Willingness to adjust to shift timings
Tata AIG Life Insurance Company Ltd. Website : www.tata-aig-life.com
Click here for Details for the Tata AIG Life Insurance Company Ltd. Job
