HR Jobs Mumbai | Convergys requires HR Manager in Mumbai
About Convergys :
At Convergys, we’re a global leader in relationship management. We deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees.
Convergys is uniquely and exclusively focused on helping our clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance. We help our clients recruit, service and retain customers and employees using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness - while decreasing costs. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 85 contact centers and other facilities across the globe. Convergys has been named a Fortune Most Admired Company for nine consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Job Profile for the Convergys Job :
Principal Duties and Responsibilities:
Supervises various Human Resources activities, ensuring the quality of services provided.
Formulates, recommends, and interprets personnel policies to meet the objectives of the company.
Conducts continuing reviews of all personnel policies, programs, and practices to keep the company up-to-date on current practices and informed of new developments.
Directs the preparation and maintenance of regular and special reports desired by management to assist in the attainment of corporate objectives.
Ensures management practices comply with current policies and applicable state and federal regulations.
Performs professional level recruiting and provides staff guidance by identifying new areas of sourcing candidates and reviewing and recommending courses of action for sourcing and recruiting high quality applicants.
Serves as an employee relations resource, including counseling, performance problems, EAP assistance and advancement issues.
Evaluates employment issues and ensures that they are handled in a professional and confidential manner.
Supports the administration of benefits by ensuring that employee questions/problems are handled in a satisfactory manner.
Oversees the processing of employee changes by ensuring all paperwork is signed off, documented and submitted for processing.
Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
Education & Professional Certifications:
Bachelor’s degree in related field from a four-year college or university.
Candidate Profile:
Overall experience of minimum 5yrs of which 4 years in Human Resources or equivalent combination of education and experience.
Demonstrated knowledge and understanding of human resources laws, processes and procedures relating to staffing, employee relations, and payroll.
Strong interpersonal and communication skills.
Proficiency in developing written policies and communications.
Demonstrated ability to seek out and suggest alternate procedures to meet objectives and strict deadlines.
Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
Experience in managing functional groups.
Attention to detail and excellent organizational skills are necessary.
Click here for Details for the Convergys Job
