IT Jobs Mumbai | NCR Corporation requires Total Implementation Services Coordinator in Mumbai
About NCR Corporation :
NCR is at the center of the self-service revolution, strategically poised between consumers who demand fast, easy and convenient options, and businesses intent on increasing revenues, building customer loyalty, reaching the contemporary consumer, and lowering their cost of operations.
Our leadership in customer interactions is built on deep consumer and industry expertise. NCR is the only company focused beyond a niche self-service technology, geography or market. Our people offer a broader perspective that enables our customers not only to achieve their goals, but to transform their business models. And our size, scale and stability instill confidence in the marketplace.
It’s from this unique position that NCR boldly invites businesses and consumers to “Experience a new world of interaction.”
Job Designation : TIS Coordinator- Total Implementation Services Coordinator
Qualification : B.Tech/B.E., Diploma
Experience : 1 to 3 years
Job Description :
TIS Coordinator is the owner of the sites assigned for coordination & execution of ATM site preparation works, under the defined scope of Total Implementation Services (TIS).It includes the necessary coordination & communication involves with customers, different vendors or within team members from site visit to handing over to customers with complete interior works & installation of deliverables.
The TIS Coordinator responds immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager.
He will be handling the total site, Will help in installing the ATM machines.
Regional Project Manager for Hyderabad :
Key Areas of Responsibility
Site Implementation & Vendor Management
Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without followup from HQ)
Developing new Regional Contractors (Build capacity of Contractors to deliver 2 times more than target. Develop more Regional players) Evaluation and review of the existing contractors periodically.
Revenue (100% as per targets which will be communicated by TIS Head
Partner/Contractor Management (Partner satisfaction, Training and education to partners etc.
Quality Management (100% defect free sites )
Time to deliver sites (15 to 18 days) constant planning and effort to achieve this uniformly in a sustained manner.
Coordinating and monitoring the performance of vendors in maintaining the timeframe & quality of the materials & services delivered.
Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures.
Customer Relations/Customer Satisfaction
Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
Communicates to all levels - Customer/Team Memebers/Territory Manager/TIS Co-ordinators, throughout the entire service activity.
Represents NCR in a manner that reflects positively on the image and reputation of the company
Customer Services
Assists or delivers the following customer services:
Coordination, monitoring and updating required from site visit to site completion under TIS scope of works.
Respond and initiate immediate actions for calls received for any site related issues.
Asset Management
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. drawing & manuals,tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
Reporting
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
Scope
Productivity based on work volume or >90%
No of sites completed/Quarter based on work volume or >12.
Avg.site completion with Handover 26 Days
Site Audited 100 %
First visit Site Quality Certification >90 %
No of Appreciation letter from Customer >2 per month
Difference in Billed and Verified by Bank Official-Zero
Physical Environment
May require prolonged and extensive travel.
May require bending/squatting, walking/standing /sitting for prolonged periods.
Exposure to enclosed spaces, dust, drafts, and damp areas.
Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers)
Technical Skills:
Personal computer skills.
Should know Autocad
MS Office
Education and Experience
Education
Diploma in Civil/Architecture OR College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred.
Experience Preferred
Job-related experience in execution/implementation and coordination of civil or interior works is preferred.
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