BPO Jobs Mumbai | NCR Corporation requires Help Desk Agent in Mumbai
About NCR Corporation :
We are the new NCR: Leading how the world connects, interacts and transacts with business.
NCR is at the center of the self-service revolution, strategically poised between consumers who demand fast, easy and convenient options, and businesses intent on increasing revenues, building customer loyalty, reaching the contemporary consumer, and lowering their cost of operations.
Our leadership in customer interactions is built on deep consumer and industry expertise. NCR is the only company focused beyond a niche self-service technology, geography or market. Our people offer a broader perspective that enables our customers not only to achieve their goals, but to transform their business models. And our size, scale and stability instill confidence in the marketplace.
It’s from this unique position that NCR boldly invites businesses and consumers to “Experience a new world of interaction.”
Job Designation : Help Desk Agent
Qualification : Any Graduate
Experience : 1 to 2 years
Job Description :
1. Provide best-in-class first line support (Operating system, network access, productivity tools, business applications, printer connectivity etc.) to NCR and Teradata associates
2. When a problem is reported, the Help Desk analyst must identify the symptoms, analyze root cause, review Knowledge Base instructions and provide appropriate information to resolve the issue.
3. Responsible for escalation and co-ordination with other centres of expertise (e.g. Network Ops team, application support teams, etc).
4. Follow-up with Level 2 support teams for timely completion of tasks.
5. Engage third-party vendors like Canon, Dell, etc. for hardware issues.
ADDITIONAL RESPONSIBILITIES
1. Agents can be asked to assist in testing of new applications and provide feedback.
2. Agents will provide input to the Knowledge Specialist as and when required.
KNOWLEDGE AND SKILL REQUIREMENTS
1. Thorough knowledge of Windows Operating system (Windows XP/2000)
2. Hands-on experience/knowledge of working with computers, browsing on internet and using Internet Explorer.
3. Knowledge of networking concepts, troubleshooting internet connectivity problems.
4. Knowledge/experience of MS Office applications, mainly Outlook and Excel.
5. Knowledge/experience of installing and repairing Operating System.
6. Ability and willingness to learn quickly.
BASIC COMMUNICATION REQUIREMENTS
1. High proficiency in English grammar, vocabulary and sentence structure.
2. Good written English communication skills.
3. Fluency in speech - Ability to hold a conversation with ease, proper sentence construction that can be easily understood.
4. Listening skills - Ability to comprehend the speaker and respond appropriately.
5. Clarity in speech - Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
PREFERRED COMMUNICATION SKILLS
1. Telephone etiquette (basic skills of call handling)
2. Voice (tone, pace, volume, pitch)
3. Customer service skills (persuasion, empathy, helpful attitude)
Click here for Details for the NCR Corporation Job
