Network Solutions requires Incident Manager in Mumbai
About Network Solutions :
Incorporated in 1993, Netsol is a vendor-independent IT infrastructure solution provider. We have designed, built and managed large and complex mission-critical IT infrastructure solutions.
We help organizations manage their infrastructure better in addition to enabling their growth. We partner with our customers in conceptualizing and implementing infrastructure solutions with a view to aligning IT initiatives with business goals in the best possible way.
What sets us apart is our “Service Excellence”, an outcome of a proven service delivery model that integrates people, processes, and technology. The use of cutting edge infrastructure intelligence tools for automation and mature processes based on ITIL give our customers a distinct advantage. We have several noteworthy certifications, including BS 15000, in addition to being ITIL compliant.
With a resource pool consisting of a veteran senior management team and India’s largest certified engineering team, we have the requisite expertise and experience to craft unique solutions; leveraging IT to produce business results.
After IBM’s acquisition of Netsol in 2005, as a combined entity, we are in position to offer our solutions in addition to IBM’s portfolio of offerings and expertise to our customers. Being a global company, we now have the capability to support a number of other Indian companies who are looking to begin operations outside India. The acquisition has also helped IBM enhance its service capabilities in infrastructure services for the enterprise and the mid-market business segments.
Job Designation : Incident Manager
Qualification : Any Graduate, B.Tech/B.E.
Experience : 6 to 8 years
Job Description :
Sound Communication Skills
- Team management
- Process Building
- Escalation Management
- Handling High severity calls, should be well versed with ITIL framework
- Should have good analytical skills. Generate all reports related to calls logged
Certification ITIL (Foundation)
Click here for Details for the Network Solutions Job
