Bank Jobs Mumbai | ABN AMRO Bank requires Core HR Officer | www.abnamro.co.in
About ABN AMRO Bank :
Traditionally known as a strong diamond financing bank, ABN AMRO today offers unparalleled suite of client services in India. By leveraging our global reach and drawing on the expertise of our team
of research, sales and trading, equity capital market and M&A advisory professionals, we have led many of the biggest and most innovative landmark transactions in India for our Corporate and Institutional
Clients. In addition, we also offer a broad range of transaction banking products, fixed income and foreign exchange products and services including sales and trading, fixed income origination, derivatives,
structured lending and commodity financing. For our Business Banking clients, we offer top quality services in trade finance, business loans, supply chain management, credit facilities, payment and cash management- solutions that help small to medium size businesses enhance cash flow, boost overall business efficiency and capitalize on new opportunities.
ABN AMRO Bank Job Purpose/Responsibilities
Functional focus HR environment (Core HR)
Employee data maintenance, compensation administration, HR
administration, etc.:
-Reply to enquiries and process transactions within agreed TAT and
level of quality as per agreed SLA.
-Process changes in employee status, job status, cost centre changes,
pay, etc.
-Administers employee life cycle events
-May work in other HR Services areas and “fill in” during periods of
heavy workload
-Performs other related duties as assigned
-Approves, rejects, re-submits or escalates MSS transactions based on
policies and guidelines
-Approves, rejects, re-submits or escalates ESS transactions based on
policies and guidelines
- Provides efficient, accurate and standardised solutions to clients
and customers.
- Generates and sends Open Service Request reports to the various
provider groups on a weekly/monthly basis.
- Generates and sends Australia Payroll Interface reports to
Remuneration Specialist (Australia)
-Communicates and follows-up on timelines for specific HR-processes
-Draft root cause analysis for errors captured
- Act in a compliant manner and meets compliance standards.
ABN AMRO Bank Job - Responds to inbound queries:
-Responds to and resolve customer queries using the appropriate
(knowledge) tools
-Gathers and expands (new) knowledge in a short time
-Handless queries from multiple channels: call, mail and web-based
-Completes limited after-call administrative work activities
-Conversations limited in length and structured in format
-Escalates unresolved queries to the appropriate channels as necessary
-Identifies and handle incidents and problems
-Maintains case ownership of escalated queries
-Maitains all standards and high level of dialogue-quality
-Handles calls and requests in a speedy, efficient fashion and
respecting a high level of quality
-Identifies caller as per the process and updates PeopleSoft.
-Requests client data according to standard methods
-Responds correctly by telephone and in writing
-Records incidents and problems in error log and improves on error
ratio.
-Interprets, investigates and analyses incidents
-Provides proper feedback to client if problem is referred
-Identifies problems arising in day to day operations
-Implements process improvements
Required Qualifications
Academic Qualifications:
Should hold a professional HR qualification
General Requirements:
Good command of written and verbal English
Key Technical Skills/ Knowledge:
Resourcing CORE
Peoplesoft and Business Objects CORE
Key Behavioural Competencies / Management Approach:
Client Driven CORE
Focus on Delivery CORE
Able to perfom under pressure situations
ABN AMRO Bank Job Experience required:
Ideally 2 years experience in HR area.
Development Opportunities:
Supporting Resourcing delivery capabilities of the regional HRS hub.
Click here for Details for the ABN AMRO Bank Job
February 11th, 2010 at 5:36 pm
Hello, as you can see this is my first post here.
Hope to receive some help from you if I will have some quesitons.
Thanks and good luck everyone! ;)
March 5th, 2010 at 5:28 pm
The response to local and national disasters is awesome but it’s a damn shame that so many citizens take advantage of the negative situations.
I mean everytime there is an earthquake, a flood, an oil spill - there’s always a group of heartless people who rip off tax payers.
This is in response to reading that 4 of Oprah Winfreys “angels” got busted ripping off the system. Shame on them!
http://www.cbsnews.com/blogs/2009/08/19/crimesider/entry5251471.shtml