Apple requires Apple Solutions Consultant in Mumbai
Apple Job Purpose:
While reporting to the Country ASC Manager, the Apple Solutions Consultant will act as an ambassador of the Apple brand and will oversee the merchandising and operations of an Apple shop within a retail partner’s store. They will also be responsible for delivering an outstanding customer experience through promotion and demonstration of Apple based solutions.
Key Accountabilities:
• Responsible for the animation, the overall merchandising and the maintenance of the Apple shop, ensuring it meets or exceeds Apple’s brand and channel marcom standards.
• Promote Apple based solutions to customers.
• Build strong, influential and collaborative business relationships with the reseller’s store management and sales teams.
• Manage and train a virtual team of the reseller’s store staff allowing them to effectively promote Apple based solutions (Hardware, software, and accessories).
• Deliver optimal customer service through professionalism and product knowledge.
• Remain well versed and educated on Apple branded and 3rd party related solutions.
• Effectively direct customers to the appropriate support policies.
• Analyze and report business results and trends on a weekly or daily basis (as required).
• When required, deliver excellence in product merchandising and product support across the Apple music range in the store.
• Report back to their Manager on ‘in-store competition’ and ‘ranging’ to ensure that store and competitor information is kept up to date.
Key Relationships:
• ASC Manager.
• The retailer’s staff and the store management team.
• Customers.
• Apple Retail Management and the country ASC team.
Key Performance Indicators:
• Sales numbers (CPU’s and Beyond the Box purchases e.g. keyboards, mice, Apple TV’s, software etc) of designated retail store and other store where Apple Professionals are managed.
• Solutions selling vs. products.
• Integration and relationship with Apple Professionals and Store teams.
• Accuracy and relevance of the analysis of weekly reporting.
Key Criteria for Selecting Candidates:
The ideal candidate will be able to demonstrate the following:
Critical attributes:
• Ability to translate “techno-speak” into layman’s terms.
• Persuasive, charismatic, engaging and confident communication skills.
• Ambition and career drive.
• Adaptive and solutions based approach to selling.
• Strong presentation skills.
• Ability to network and influence with the reseller’s store team.
• Experience of working in retail.
• Ability to work autonomously.
• High level of ethics, values, integrity and trust.
• Flexible and adaptable approach to work.
• Extraordinary customer service commitment.
Desirable attributes:
• University educated.
• A consumer electronics background.
• Working knowledge of Mac and PC products.
Click here for Details for the Apple Job
