LRN Corporation requires Partner Assistance Specialist
About LRN Corporation :
LRN has a singular mission: to help inspire principled performance in business. We believe that a corporate culture that governs according to shared values is the ultimate driver of productivity, profit and long-term value. Companies with a reputation for responsible conduct attract and retain the best employees, customers, partners and investors - yielding long-term, sustainable competitive advantage.
We provide everyone in an enterprise with the knowledge, tools and solutions they need to make better decisions, take better actions and work according to higher standards of business conduct. Our offerings mitigate the risk of costly ethical lapses and compliance failures, while building trust and earning the company a reputation for lawful and ethical conduct.
Experience and expertise
Our dedicated team of nearly 300 business professionals brings a wealth of diverse experience and expertise - ranging from law and philosophy to education and multimedia, as well as software and technology - to develop innovative solutions that address critical business needs.
Job Designation : Partner Assistance Specialist
Qualification : B.Tech/B.E., Master of Computer Applications (M.C.A.)
Experience : Min (2) Year Max (5) Year
Job Description :
Under minimal supervision, this position is responsible for all functions related to new and ongoing customer program support related to inbound (data uploads) and outbound (reports) data.
1. Provide technical support, in English, to internal and external customers on all aspects of system use.
2. Create ongoing status reports using defined and/or ad-hoc tools for internal and external customers.
3. Using defined systems and processes, keep both internal and external stakeholders updated as to the status of requests, projects, issues and changes.
4. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
5. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
6. Define, update and maintain service and product service level agreements (SLAs). Work with internal and external entities to ensure the SLAs are reflective of current capabilities.
7. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
8. Prepare and present (in written form) product information that will assist customers with the capabilities of LRN’s systems.
9. Maintain quality levels for all work related to customers’ requests.
10. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
11. Collaborate with Peers to discuss unique solutions that will ultimately simplify.
12. Perform other duties as assigned.
• Proficiency with written English. (Both reading and writing.)
• Professionalism.
• Solid understanding of HTML formatting and structure.
• Ability to review a customer request, and apply the necessary analytical skills to ascertain issue type, and appropriate resolution.
• Ability to write concisely, accurately capturing information and disseminating to stakeholders in a professional manner.
• This position requires excellent task management skills.
• The individual filling this position must project a positive attitude about the work environment, and the company.
• This role will involve direct customer contact via email; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
• An inherent ability to multi-task and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
• An ability to consistently spot and escalate issues before they reach a point of becoming critical.
• Must have an inherent attention to detail.
• Solid understanding of the Internet, and networking fundamentals.
• A clear understanding of the ASP model, and its implications.
• HTML (Demonstrated ability to understand and explain basic tags.)
• Microsoft Office Suite (Menu and functional familiarization, particularly when working with text [CSV] files.)
• Internet Experience-preferably ASP (Ability to navigate to sites, login to sites, describe basic Internet composition.)
• Worked in a high-volume environment (A role, or roles, that involved managing several simultaneous incoming requests, where quick and accurate execution was required.)
• Worked in an environment where success was demonstrated in the application of analytical thinking.
• B.S. Degree or commensurate work experience.
• Certifications relevant to HTML, networking and/or computer issue resolution.
To Apply : submit the CV online Form (www.lrn.com)
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